Last updated: October 10, 2026

This policy applies to purchases from classickra ltd at classickra.com.

At a glance
  • Request a return or exchange within 7 days after delivery, with no reason required.
  • Used products are not accepted for return.
  • Contact customer support on WhatsApp to arrange your return.
  • Refunds are processed within 3 days after we receive the returned product.

How to Request a Return or Exchange

Contact our customer support team on WhatsApp within 7 days after receiving your order. Our team will provide the return address for your request. Used products are not accepted for return.

Returns Without a Quality Issue

If the product has no quality issue, you are responsible for the return shipping cost. The original shipping charge is not refunded.

Products With a Quality Issue

If the product has a quality issue, classickra covers the return shipping cost and refunds the original shipping charge.

Refund Processing

We process refunds within 3 days after receiving the returned product.

Customer Support

Our customer support team is available Monday through Sunday, 9:00 AM–8:00 PM Pacific Time (California), with daylight saving time observed.

  • WhatsApp: +1 (626) 367-6984
  • Email: lailisa5404@gmail.com
  • Business: classickra ltd
  • Business address: 69 2nd Ave, Brooklyn, NY 11215, USA. Please contact customer support for the return address for your request.

See our Shipping Policy or browse Classic Harmonica.